1 Emdad Khodro Saipa
This company was established in 2002 in compliance with the policy of completion of after-sales services of Saipa Group, and to provide rescue services for the cars. In 2010, the company vision and mission were revised, which resulted in the formation of a whole new approach to road rescue.
In line with this approach, constant contact with the patrolling staff and prompt debriefing were deemed as the main challenges faced with. Emdad Khodro had an understanding of their customers’ demands, and commenced their attempts for prompt replies through available solutions.
Cooperation with Irancell:
Following the negotiations between the two companies, Irancell offered solutions to tackle the challenges Emdad Khodro faced, which were accepted by the latter, and marked the commencement of their cooperation. Emdad Khodro used the GPRS platform to transmit the locations of rescue car units to the center, facilitating the control and management of the rescue fleet.
Moreover, the MVPN was selected and set up for the communication between the company and the rescue staff. Although Emdad Khodro is currently utilizing only some of the MVPN features such as the discounted internal communication and USSD codes for each SIM card, these features have improved the communication quality between the company and technicians.
What Emdad Khodro gained:
Using Irancell services, Emdad Khodro managed to facilitate and lower the costs of communication, which in turn entailed increased customer satisfaction.
2 Pasargad Arian Communication and Information Technology Company (FANAP)
It was established in 2005 to carry out the outsourced ICT projects of Pasargad Bank in cooperation with Pasargad financial group and a number of IT and telecom experts and entrepreneurs. The urge for being the pioneer in provision of banking services posed the challenge of finding new solutions to this problem. Thus, in 2010, FANAP started examining banking services based on mobile platforms.
Among those who had presented solutions, FANAP opted to cooperate with Irancell due to their agility, international approach, commitment to business principles, being open to new ideas, and good knowledge of the market. The business cooperation resulted in the commencement of AMPAD solution using Irancell USSD and SMS platforms. EFT, bill payment, and balance inquiry are some of the services provided.
Pasargad Secure Payment was yet another service based on Irancell platforms, which was commenced in 2011 to facilitate shopping using SHETAB cards for customers. It was completed upon provision of top-up by Irancell in 2012. FANAP and Irancell still continue to cooperate, which has resulted in the provision of further value-added services and formation of Pasargad Customer Club.
Legal issues and gaps highlighted by Iran Central Bank and the IMC Regulatory authority on the course of providing services by FANAP were addressed and tackled as the result of mutual cooperation between FANAP and Irancell.
Cooperation with Irancell:
Pasargad Secure Payment was yet another service based on Irancell platforms, which was commenced in 2011 to facilitate shopping using SHETAB cards for customers. It was completed upon provision of top-up by Irancell in 2012. FANAP and Irancell still continue to cooperate, which has resulted in the provision of further value added services and formation of Pasargad Customer Club.
Legal issues and gaps highlighted by Iran Central Bank and the IMC Regulatory authority on the course of providing services by FANAP were addressed and tackled as the result of mutual cooperation between FANAP and Irancell.
Strategic benefits for FANAP:
Decreased costs of banking services offered to the customers, increased attractiveness and boom in electronic banking, increased customer satisfaction, and eventually, increased income were all the benefits of the cooperation between FANAP and Irancell.
3 Golestan:
The company was established to pack locally produced tea in 1953. They expanded their span of work in the food market over the course of years, and offered a variety of products under different brand names. Now, with a staff of over 2000 and producing more than 300 products, Golestan is among the largest of factories in food industry.
In the past, their capillary distribution system was manually managed, but it grew more complicated due the expansion of market and larger variety of products. The huge load of sales data together with manual management system brought about complexities in timely debriefing, navigating, and controlling the market.
Cooperation with Irancell:
The issue led Golestan to leveraging technology to tackle the complexity. The company aimed at receiving instant reports from the components of their sales network, and thus, opted to cooperate with Irancell in Phase 2 of their project. The sales staff’s phones were equipped with APN-enabled SIM cards, and the constant, secure communication between the staff and central server was established. Currently, Golestan has over 1000 APN-enabled SIM cards using which they maintain the contact between the salespersons and their head office.
Benefits, results, and practical benefits of the solution:
Constant flow of data, tracking distribution staff and vehicles, increased speed of their respond to the market, and better management of the capillary system while maintaining the security of data transfer are the gains of Golestan by using the solution offered by Irancell.
4 Iran Insurance Company:
This company was established in 1935 as the first insurance company in Iran. It has branches not only across the country, but also in some European and Asian countries. Currently, it is the largest insurance company in Iran with 300 branches and more than 8000 agencies.
Communication challenges at Iran Insurance Company:
The increase in domestic travels brought about difficulty in accessing the customers’ data across the country. Therefore, the Iran Insurance Company decided to aggregate all the data in a comprehensive database. The main challenge was to keep constant communication with their agencies.
Cooperation with Irancell:
To tackle this, Iran Insurance Company decided to work with Irancell as their business partner. High speed Internet connection was established between the Iran Insurance Company HQ and their agencies using Irancell WiMAX. Moreover, to set up connection between the agencies outside their branches and the HQ, Irancell offered the APN service. Iran Insurance Company ran the necessary tests, and after making sure of the security and quality of the data transferred on APN platform, they decided to use the service across the country.
Benefits of the cooperation for Iran Insurance Company:
Using the Irancell solution opened new windows of interaction between the company and its customers, facilitating the instant issuance of insurance policies at the client’s location. Profitability, better communication with customers, constant connection among branches and agencies and the HQs are some of the benefits of using this solution for Iran Insurance Company.