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FAQ

Buying SIM Cards and/or Corporate Products.

Unfortunately, this is not possible at the present time and you can make your requests for corporate SIM Cards solely through Irancell's headquarters in Tehran and offices in Tabriz, Shiraz, Mashhad and Isfahan (their address and contact details are available on the website).

You can purchase corporate SIM Cards and/or products solely through the following ways:

  • Sending the official request written on the company's letterhead toEB@mtnirancell.ir
  • Completing the application form on Irancell's official website.

Requests for such SIM Cards and products must be submitted by an organization and/or a company and the following documents need to be provided:

  • A copy of the incorporation notice published in the Official Gazette and the notice including the most recent changes of the company
  • Taxpayer Identification Number and National ID
  • Address and postal code
  • The official letter for requesting the desired service printed on the company's letterhead
  • The original letter of introduction of the requester as the fully-authorized representative of the company, printed on its official letterhead and bearing its signature and seal (for getting corporate SIM Card and modem)
  • A copy of representative's National ID Card (for getting corporate SIM Card and modem)

Change of Corporate SIM Cards Ownership.

In order to change the ownership of corporate SIM Cards, you need to send the following documents to EB@mtnirancell.ir

  • Company's letter of request for the transfer of specified persons' SIM Cards ownership to the company
  • List of respective SIM Cards
  • Natural persons' letter of consent bearing their signature and fingerprint and providing their full consent for the transfer of personal SIM Cards ownership to the company
  • Registration documents

Personal SIM Cards could be switched to corporate ones, however it is not currently possible to switch corporate SIM Cards to personal ones.

Payment of Costs and Monthly Bills.

Using the account number and the payment identification number mentioned in the proforma invoice and/or the official agreement, corporate customers can make the payments in one of the following ways:

  • Approaching Bank Mellat and making the payment in person
  • Making card-to-card transfer from Bank Mellat ATMs
  • Transferring via the Internet

APN Service.

In addition to SIM Card swapping, specific configurations should be set up in Irancell's network. For more information, please contact 09377140000.

Yes, the said services can be provided on APN SIM Cards unless the customer wishes them to be canceled.

Yes, you may use your current SIM Cards. But the respective MSISDNs need to be announced to Irancell, in an official letter on the company's letterhead, for activation.

Please refer to the Agreement.

No, at the present time, modems should be installed and activated by subscribers themselves, and of course they will be provided with the required guidance in this regard.

Yes, in order to perform the test, send a written request with the subject of APN TEST to EB@mtnirancell.ir,and wait for the sales executive of Irancell to contact you within the next 48 hours.

MVPN Service.

Yes, in order to do so, you need to send the list of your desired MSISDNs to be added/omitted along with a formal letter of request to the following email: EBS@mtnirancell.ir

This service offers a discount which can be used by organizations and companies in either of the following two ways:

  • Monthly subscription: As the first option, organizations can pay, based on the number of their staff and their usage amount, a fixed monthly subscription fee for each person and bring their personnel the joy of having unlimited calls with each other.
  • Discount on intra-group calls: In the second option, organizations can get a discount on intra-group calls instead of paying a monthly subscription fee.

Advanced Top up Service.

The Company representative may contact EB Division and complete service activation form for submitting the following information to Irancell:

  • Name of different groups together with the list of each group's manager
  • List of MSISDNs for service activation
  • Policy for receiving credit limit SMS notification
  • Policy for groups, accounts and services automatic payment
  • Specific thresholds for automatic payment
  • Profile administrator detail for doing advanced payment related tasks

MSDP Service.

No. To be able to use the system, you only need Internet access to enter the system.

No. It is only possible to send SMS to Irancell subscribers.

The user can send a formal request to EB@mtnirancell.ir and then pay the bill using either of the payment methods. By sending an email to the effect that the bill is paid, the credit will be increased at MSDP system.

There is no charge for launching the system. By extending the agreement, the user can have a life time access to the system.

USSD Service.

No. It is only possible to send SMS to Irancell subscribers.

The companies/organizations may send their signed official request to EB@mtnirancell.ir.In case the requested USSD does not include the Bank's IBAN and/or the USSD reserved by other organizations, such USSD can be reserved.

Each USSD will be available for rent for a period of one year, based on the mutual agreement signed with the company/organization. The USSD price will be calculated based on the number of transactions per second on requested TPS and type of code number.

Mobile Advertising Platform.

The companies/organizations may send their signed official request to EB@mtnirancell.ir. In case the requested USSD does not include the Bank's IBAN and/or the USSD reserved by other organizations, such USSD can be reserved.

Each USSD will be available for rent for a period of one year, based on the mutual agreement signed with the company/organization. The USSD price will be calculated based on the number of transactions per second on requested TPS and type of code number.

IP Statics Service.

Yes. In case WiMAX account is owned by legal entities, IP Statics service can be activated.

IP Statics can only be used on APN-activated SIM cards.